Privacy Policy

By continuing to use this website, you are acknowledging and agreeing to all of the practices described herein, as well as our terms of use and conditions, below, which are incorporated herein by reference. If you do not agree with the terms in this Privacy Policy, including having your Personally Identifiable Information, as defined below, used in any of the ways described in this Privacy Policy, please do not use our Sites, as defined below, or services and do not provide your Personally Identifiable Information to us. We may make changes in this Privacy Policy, so be sure to reread it from time to time. Changes to this Privacy Policy will be posted on our Sites, as defined below, and will be effective when posted. Your continued use of our Sites or communications with us following the posting of any changes constitutes your acceptance of our Privacy Policy as revised. Therefore, please read this policy carefully.

This Privacy Policy applies to Personally Identifiable Information collected by the following: Havenside Management LLC, Havenside Construction Group, and Havenside LLC, (together, “Havenside,” “we”, “us”, “our”).

This Privacy Policy describes how Havenside collects, uses, and processes Personally Identifiable Information we learn about individuals (“you,” “your”) when:

You visit or use services available on Havenside.com, and other websites provided by Havenside where this Privacy Policy is posted (together, our “Sites”);
We receive information about you from Havenside Affiliates (defined below) or other third-party companies with which we collaborate (“Business Partners”); or
You represent a Business Partner or other company doing business with Havenside.

This Privacy Policy only pertains to information collected by us. Some Havenside-affiliated companies (“Havenside Affiliates”) collect information through their own websites. Any information collected by Havenside Affiliates is subject to their websites’ privacy policies.

What is Personally Identifiable Information?

We use the term “Personally Identifiable Information” in this Privacy Policy to refer to information that identifies, relates to, describes, or is reasonably capable of being associated or linked, or could reasonably be linked, directly or indirectly, with you.
This Privacy Policy does not cover the following information:

publicly available information
aggregated, pseudonymized or anonymized information
information collected by third-party websites or social media you reach by navigating from links on our Sites.

Information Collection, Use, and Disclosure

Havenside obtains information voluntarily from online visitors to:

fulfill online requests
improve the site
improve our own marketing campaigns
comply with applicable laws and regulations or law enforcement requirements.

Havenside will take reasonable steps to protect the integrity and confidentiality of Personally Identifiable Information, which has been obtained through this website. Havenside will only disclose Personally Identifiable Information in accordance with the law and will only be used for the purpose it was collected. Information collected voluntarily from our website visitors may be shared with Havenside Affiliates, including, without limitation, Omicelo Investments LLC, Havenside’s current and future investors, and Business Partners, such as third-party marketing companies with whom we work, and use to develop or improve our programs and services. However, we may use certain tracking technologies and pixels as described in the section below, “How We Use Cookies, Pixels and other Tracking Technologies,” which may collect some types of Personally Identifiable Information for our website users. The information sent to Havenside’s Business Partners for survey purposes will be aggregated, de-identified and screened before it is ever shared with them.

We may collect the following types of information from our website visitors:

Details of your visits to our website and the resources that you access, including, but not limited to, traffic data, location data, weblogs and other communication data, including your IP address, the date and time you accessed or left the website, and which pages you viewed. As noted above, some parts of our website use cookies and other tracking technologies to collect this information about your general internet usage. See section below ‘How We Use Cookies, Pixels and other Tracking Technologies” to learn more.
Information that you provide directly to us by filling in forms on our website, such as your name, e-mail address, telephone number, and types of services requested.

We do not request information that is considered sensitive personal information under the laws of some states (“Sensitive Information”). We ask that you not send or disclose any Sensitive Information to Havenside. HAVENSIDE DOES NOT COLLECT PROTECTED HEALTH INFORMATION AS THAT TERM IS DEFINED BY THE HEALTH INSURANCE PORTABILITY AND ACCOUNTABILITY ACT. DO NOT VOLUNTEER ANY PROTECTED HEALTH INFORMATION TO US.

By submitting a telephone number or e-mail address to Havenside, you agree that a representative of Havenside, or a third-party acting on our behalf, can contact you at the e-mail address or phone number you provide. Your consent is not required to receive any of these services.

In order to provide you with timely, efficient service in a cost-effective manner, information you provide to Havenside may be transferred to the appropriate Havenside department or authorized staff member who require access to the information for business purposes so he or she can deliver the service or information you requested.

Automated Online Data Collection

Data about your device and online activities is collected automatically when you visit our Sites, including:

When you access our Sites, we may collect your device ID and IP address, the type of browser and operating system you use, access times and the possible physical location of your device (as determined, for example, using satellite, cell phone tower and WiFi signals).
When you visit our Sites, we and our third-party providers, including analytics and digital advertising services, collect Internet Usage Data transmitted by cookies and similar tracking technologies placed on your device or web browser. If you choose to be signed into a social media account while browsing our Sites, you may be authorizing social media companies to use cookies to track information and send the collected information to Havenside and authorizing us to collect and use that information in accordance with this Privacy Policy. For more information about how we use these technologies and how you can restrict their use, see the sections below titled “How We Use Cookies, Pixels and other Tracking Technologies.”

Forms

The following online forms are located within Havenside’s website:

Call Back Request
Get a Quote Request

Third-Party Website Links

Where appropriate, relevant Internet links are provided to third-parties or Havenside Affiliates. Havenside is not responsible for the privacy practices, availability, accuracy, or content of any website not owned or operated by Havenside. These links are provided to our online visitors as a convenient way to access helpful resources. A link to another website does not imply an endorsement by Havenside. Links to external websites will be evaluated periodically for appropriateness and can be removed at any time. We encourage online visitors to read the privacy statements of any third-party websites they may visit. Havenside does not accept any responsibility or liability for such third-party websites’ policies whatsoever as we have no control over them.

How We Use Cookies, Pixels and other Tracking Technologies

A “cookie” is a piece of text which asks permission to be placed on your device’s hard drive. Once you agree, this cookie file is stored on the hard drive of your device. They help us to improve our website. They present the content from our website in the most effective manner for you and your device. We also use cookies to aggregate user statistics and improve website functionality.

Additionally, certain parts of our website also work with third-party products or services (“Service Providers”) to offer and present our website to you. These Service Providers may include but are not limited to Meta Pixel, Google Analytics, Google Advertising, Bing advertising, Yoast Search Engine Optimization (“SEO”) and/or other Service Providers who help us track and analyze our website user activity, measure the effectiveness of our advertising and fundraising efforts, and support the optimization of our digital campaigns.

Our website uses cookies, tracking pixels and related technologies that are set by Havenside or by our Service Providers. The information collected through these cookies and other tracking technologies is stored and retrievable either for the duration of the website visit (known as “session cookies”), or until some later point in time set by our website (known as “persistent cookies”).

Examples of information we and our Service Providers collect through the use of these technologies may include how often someone visits our website and what they do while on our website. We and our Service Providers use this information in the aggregate to understand how our visitors as a group use different resources and to help us improve our website. We and our Service Providers may also collect information about the activity of individual website users.

Most internet browsers accept cookies by default, but you can modify your browser preferences to block or restrict cookies if you do not want your web browsing activity tracked. Please note that some cookies are necessary for our website to operate and, as such, cannot be declined. However, such cookies do not collect any Personally Identifiable Information. If you choose, you may use the Digital Advertising Alliance (DAA) WebChoices Tool to globally opt-out of third-party tracking via website cookies. There are also a variety of other tools publicly available to manage cookies and similar technologies that collect information related to your use of our website. To learn more about cookies and modifying your browser settings related to these cookies you can review guidance from the Federal Trade Commission (“FTC”).

We are not responsible for the effectiveness or compliance of third-party opt-out mechanisms or programs. Please note that if you delete your cookies or upgrade your browser after having opted out, you will need to opt out again. Your opt-out is specific to the browser you are using and the device from which you access the Site. Therefore, if you use multiple browsers or devices you will need to opt out on each browser or device. You can access the information on our website without enabling cookies in your browser, but disabling cookies may result in a diminished ability to take advantage of the services and related informational content on our website.

We also use services and tools provided by CallRail Inc. (“CallRail”) to track the voice calls we receive through the dedicated phone number posted on the Sites. The information collected by CallRail may include your phone number, the name displayed on the caller ID and other data that may be correlated to CallRail’s business customer’s data resources.

Our Service Providers may acquire additional information about your activity on our website, including pages you visit, access times, visit duration, how you arrived at our websites and your IP address. An IP address is a number that identifies a device connected to the internet. For most devices, the IP address changes on at least a weekly basis. Our Service Providers may also acquire device identifiers and specific information about the browser you use. In some cases, this information may be unique to you.

We do not use flash cookies on our Site.

Additionally, our website uses pixels which are HTML code snippets that are loaded when a user visits a website or opens an e-mail. It is useful for tracking user behavior and activity. With a tracking pixel, advertisers can acquire data for online marketing, web analysis or e-mail marketing. If such data is analyzed in a particular way, the data collected through these pixels can be used for other purposes as well, for example retargeting/behavioral advertising.

If you’d like to disable these tracking pixels, there are a number of ways in which you can prevent your data from being collected by tracking pixels:

Set browser and e-mail settings to be as restrictive as possible such that external graphics are only supported after permission, and HTML e-mails are not supported. Appropriate firewall settings can also be used to do this.

Some browser extensions can be used to make tracking pixels visible (e.g. PixelBlock, uBlock Origin, HTTPS Everywhere, etc.).

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page.

You can opt out of specific third-party targeted advertising by visiting the settings pages of those third-parties, such as:

GOOGLE: https://www.google.com/settings/ads/anonymous

Data Retention

We will retain Personally Identifiable Information for the period necessary to provide our services or fulfill the purposes for which it was collected, or as otherwise required by our contracts or by law.

Your Marketing Communications Choices

You can opt-out of receiving e-mail marketing communications from us by following the “unsubscribe” instructions included in each of our e-mail marketing communications. You can also unsubscribe by contacting us using the “Contact Us” on the website or contacting us as explained in the section “How to Contact Us.” We will need to know the name and email address that you want us to remove from our marketing database and add to our ‘Do Not Contact’ list. It may take up to ten days to process your request to unsubscribe from e-mail marketing messages. If you unsubscribe from marketing messages, we may still send e-mails to you that involve your orders or responses to your questions.

If you previously gave us permission to send recurring automated promotional and personalized marketing communications to you by text message, you can withdraw that consent at any time by replying STOP to our text message. It may take up to seven days to process your request to STOP text marketing messages.

Security

To secure your information, we have put in place commercially suitable administrative, physical, electronic, and managerial procedures to safeguard the confidentiality, integrity and availability of your Personally Identifiable Information appropriate to the nature of the Personally Identifiable Information we collect. Nonetheless, the transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically on our website, and transmission of such data is entirely at your own risk.

Phishing Scam Awareness

Phishing is a technique used by online thieves to try to get you to disclose your Personally Identifiable Information under false pretenses. Phishing scams begin with email messages that appear to come from popular websites or websites that you trust. These messages may include logos similar to your bank or credit card company’s logos. If you get an email message asking for Personally Identifiable Information, do not reply or click on the link in the message.

Havenside will never request an online visitor to provide personal, health or financial information by email. Please notify us immediately if you receive an email claiming to be from Havenside requesting personal, health or financial information.

Additional tips and resources about protecting yourself online can be found within the AARP Cyber Safety Handbook (PDF) or the OnGuardOnline website. The handbook also has a number of useful tips regarding shopping safely on the Internet, handling junk email and protecting your computer.

How to Contact Us

If you have any questions about this Privacy Policy, or want to obtain more information about Havenside’s privacy practices, you can contact us:

By U.S. postal mail:
Havenside
1435 Bedford Ave,
Pittsburgh, PA 15219
Attn: Compliance Department
By phone: (412) 212-6870
By contacting us using the “Contact Us” button on the website

To learn more about changing your cookies preferences, see the Section called “Manage my Cookies Preferences.”

If you need to access this Privacy Policy in an alternative format because of a disability, please contact us as explained in “How to Contact Us.”

Children’s Privacy

The Sites are not intended for, and Havenside does not knowingly collect or sell Personally Identifiable Information from, children under 16 years of age without appropriate parent or other consent. If we learn that Personally Identifiable Information from individuals under 16 years of age has been collected without appropriate consent, we will take reasonable measures to promptly delete that information from our records. If you become aware of any Personally Identifiable Information we have collected from children under age 16, please contact us as explained in “How to Contact Us.”

Policy Modifications

Havenside reserves the right to change this policy at any time, without advance notice. However, if Havenside makes any material changes to this policy, we will notify you by posting a notice on our website. Please review this policy periodically to keep informed of any changes or updates. Any dispute arising out of the use of this website shall be governed by the laws of the Commonwealth of Pennsylvania.

Indemnification

YOU ACKNOWLEDGE YOU ARE USING THIS WEBSITE AT YOUR OWN RISK. THIS WEBSITE IS PROVIDED BY HAVENSIDE ON AN “AS IS” AND “AS AVAILABLE” BASIS, AND WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED. YOUR SOLE REMEDY FOR DISSATISFACTION WITH THIS WEBSITE, WEBSITE-RELATED SERVICES, AND/OR HYPERLINKED WEBSITES IS TO STOP USING THE WEBSITE AND/OR THOSE SERVICES.

YOU UNDERSTAND AND AGREE THAT YOU ARE PERSONALLY RESPONSIBLE FOR YOUR BEHAVIOR ON THIS WEBSITE OR THE BEHAVIOR OF PERSONS UNDER YOUR CONTROL SUCH AS MINOR CHILDREN. YOU AGREE TO INDEMNIFY, DEFEND AND HOLD HARMLESS HAVENSIDE, ITS AFFILIATES, SUBSIDIARIES, STAFF, BUSINESS PARTNERS, LICENSORS, EMPLOYEES, AGENTS, AND ANY THIRD-PARTY INFORMATION PROVIDERS TO THE SERVICE FROM AND AGAINST ALL CLAIMS, LOSSES, EXPENSES, DAMAGES AND COSTS (INCLUDING, BUT NOT LIMITED TO, DIRECT, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY AND INDIRECT DAMAGES), AND REASONABLE ATTORNEYS’ FEES, RESULTING FROM OR ARISING OUT OF YOUR USE, MISUSE, OR INABILITY TO USE THIS WEBSITE.

Copyright and Trademark

All content on this website is the exclusive property of Havenside unless noted otherwise and is protected by copyright laws. Havenside’s marks include, but are not limited to, the Havenside logo. The trademarks, service marks, and logos of other organizations used on this website are the property of their respective owners. Online visitors may print or download information from this website for personal, non-commercial use only. The contents of this website may not be distributed, modified, reproduced, or used, in whole or in part without the prior written consent of Havenside. Requests can be sent to us by using the “Contact Us” button on the website.

In accordance with the Digital Millennium Copyright Act, 17 U.S.C. § 512 (the DMCA) Havenside is registered as a Service Provider with the United States Copyright Office. Notifications of copyright infringement claims occurring within the Havenside network should be reported to the Havenside Marketing Department by using the “Contact Us” button on the website.

Any such notice must be in writing, and must include the following information as required by the DMCA:

A physical or electronic signature of the copyright owner or the person authorized to act on its behalf
A description of the copyrighted work claimed to have been infringed
A description of the infringing material and information reasonably sufficient to permit Havenside to locate the material
Your contact information, including your address, telephone number, and email
A statement by you that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law
A statement that the information in the notification is accurate, and under the pains and penalties of perjury, that you are authorized to act on behalf of the copyright owner.

Thank you for your interest in Havenside.
Effective Date: July 8, 2024